Google Reviews
Based on 714 reviews
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I was very impressed with iDropped of Edwardsville Kingston. The staff were knowledgeable and friendly, and they fixed my broken screen quickly and affordably. The service was prompt and efficient – I got my phone back in perfect condition in no time. I highly recommend them for any phone repair needs.
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*UPDATED AT END* Wasted my time and money, and was returned my PS3 in worse condition than when I dropped it off. I had dropped it off the day before X-Mas, and they were up front about their technician being on vacation for another two weeks. What the staff at that time lied about is the capability and work history of their technician to be able to transplant the RSX chip on the motherboard after their diagnosis confirmed my suspicions of that chip needing to be at least resoldered, if not completely replaced. After 1 week of their technician being back from vacation, they left a voicemail and text message confirming that the RSX chip is bad and that they will attempt to resolder and likely also reflow the whole board. They did NOT imply they would need me to call them back to confirm, but after 8 more days of not hearing anything, I called them for an update to find out that they were waiting for me to confirm the already existing plan (discussed when I dropped it off). That conversation also included the part of the plan of replacing the RSX chip with a known good one. Specifically them saying they would source a good RSX chip either by itself or from a donor board. 7 days later I called to check on the progress, and for the first time I speak with Cory, who apparently was the technician. He denied that he would be doing any RSX chip transplant and that he cannot do that. I let him know that we are done and I will come pick up the PS3. I get a text shortly after that saying that the PS3 is reassembled and ready for pickup. Today I went to pick it up, and it is reassembled incorrectly with visibly missing screws. The staff at that time apologized. My demanded refund was met. *UPDATE* Their response to my review was repeated facts that I already stated, seemingly to deflate the value of my review. I had originally stated that they WERE up front about their lead tech being on vacation for another two weeks. When I dropped it off, and asked specifically if their technician had ever replaced RSX chips on PS3s before, since my original diagnosis was that was going to be necessary, and they said YES. Only after Cory had been back from vacation for three weeks did he communicate with me himself, and it was then he said that he has never done that and will not do it. And for what it's worth, after getting it home and disassembling it just to make sure it was all actually there, given how badly the case was barely put back on upon my pickup (see photos), I discovered that at least 6 of the screws are missing. So even if I get this repaired, it will be without all of the screws. Even with the refund, this was a huge waste of time and I have a PS3 that is worse off than when I dropped it off, and also with fewer screws.
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I had a great experience at i Dropped of Edwardsville Kingston. The staff were friendly, knowledgeable and really professional. They repaired my cracked screen on my MacBook Pro quickly and at a very affordable price. The service was fast and the whole process felt easy and reliable. Highly recommend for any phone or computer repair needs.
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iDropped of Edwardsville Kingston gave me top‑notch phone repair. The team was knowledgeable, affordable and efficient. They fixed my cracked screen quickly and were very friendly and reliable throughout the visit. I am excited to return here again for my next phone repair.
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The only reason I didn’t rate 5 stars is because I fortunately didn’t need their services. I believed my iPhone had a cracked screen, made an appointment and arrived at the store. Upon taking my screen protector off, the girl said I had two on my phone! The protector is what was cracked and after apologizing for being an idiot, I was on my way. The reason for the review is, in the short time I was there, they were extremely friendly and made me feel at ease. I’m sure that if I ever do need their services, I will return and recommend them to others. Besides expertise, customer service goes a long way!
